This FAQ is designed for buyers, suppliers and partners who want to understand how JPNentry works before starting a transaction.
Is JPNentry a marketplace?
No. JPNentry is a Japan-side sourcing, verification, market-entry and coordination service. We do not claim to own all quoted inventory or operate as a general online marketplace.
Do you guarantee stock?
No. Stock is only treated as confirmed when the relevant supplier or source has confirmed the applicable item, quantity and timing. Public listings are not treated as confirmed stock.
Can you source genuine/OEM only?
Yes, when the buyer specifies genuine/OEM only. We do not silently substitute aftermarket, used, refreshed or alternative products without explicit approval.
Do you guarantee the lowest price?
No. We compare commercial viability, but we do not claim every Japan source will be the cheapest. If Japan is not competitive for a requirement, we may return a no-go.
Why would a buyer pay for Priority RFQ Verification?
Because difficult requirements can consume significant Japan-side verification time. The paid service is for buyers who want a structured answer on one live requirement rather than a large list of unverified supplier links.
Does the AI Visibility Audit guarantee ChatGPT or Gemini ranking?
No. It is a diagnostic service. We examine public information, consistency, discoverability signals and representative AI-assisted search questions. We do not control or guarantee any AI platform's output.
Can I verify an email, quote or payment request?
Yes. Use the Trust & Verification Request before sending money or sensitive information if anything is unclear.
Can I opt out of outreach?
Yes. Use the Contact Preferences page. We treat opt-out and duplicate-outreach reports seriously.
Do you require a meeting?
Not for the published one-time diagnostic services. Many workflows can be completed through forms and email. Meetings are used only when they materially help a live project.